Manage my booking.

How can I make changes to my booking?
Contact Ardennes-Etape for any change requests concerning your stay. Here are the changes you can request for your booking:   Guests. You can change the ...
Tue, 1 Aug, 2023 at 9:20 AM
What are the cancellation fees?
Cancellation fees vary according to date. To cancel free of charge (subject to certain conditions), select our cancellation insurance. We sincerely hope th...
Thu, 27 Jun, 2024 at 11:26 AM
What does Ardennes-étape cancellation insurance cover?
Are you someone who prefers prevention rather than cure? For peace of mind when travelling, take out cancellation insurance.    The cancellation insurance ...
Fri, 29 Dec, 2023 at 1:19 PM
What are the arrival and departure times at Ardennes-Etape?
Information concerning arrivals and departures can before found in the description of each holiday house. Arrivals are generally scheduled between 4 p.m. an...
Tue, 1 Aug, 2023 at 9:24 AM
How do I get the keys to the holiday home that I have booked?
The keys of the holiday home will be given to you on arrival by your contact person. Remember to notify him/her, the day before, of your arrival time for hi...
Tue, 1 Aug, 2023 at 9:30 AM
Is there anything I need to know about the Ardennes before my stay?
The Ardennes offers the charm of the countryside and a return to nature with all its characteristic sounds, smells and typical atmospheres. The sounds of c...
Tue, 1 Aug, 2023 at 9:31 AM
The end-of-stay cleaning is included, what should I do before leaving the cottage in this case?
Leave the holiday home as you would like to find it: swept up, tidied up, fridge and dishwasher emptied, waste sorted...  At the end of your stay, you are ...
Tue, 1 Aug, 2023 at 9:31 AM
What should I do in the event of a problem during my stay in the Ardennes?
If you have any concerns or questions during your stay, call the owner to find a quick solution. If you have any problems or questions during your stay, ca...
Tue, 1 Aug, 2023 at 9:32 AM
Ardennes-étape Privilege and the Activity Pass – what are they?
Sharing vibrant moments during your stay in both your holiday home and the region at large is what experiencing the best of the Ardennes is all about. So, w...
Tue, 1 Aug, 2023 at 10:53 AM
What to do in the event of damage?
“Nasty surprises can happen to anyone...” That’s why you get automatic rental damage insurance coverage when you choose to travel with Ardennes-étape. It&#...
Tue, 1 Aug, 2023 at 9:33 AM