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Looking for a stay
Booking a stay.
7
Why should I create an Ardennes-étape customer account?
Can you help me to find a stay?
How to organize a wedding, a seminar or another event in an Ardennes-Etape holiday home?
Can I visit an Ardennes-Etape holiday home?
Can I pre-reserve an Ardennes-Etape holiday home?
View all 7
Choosing a holiday home
11
Swimming pool, jacuzzi, sauna, hammam: are they private?
Are the outdoor wellness amenities (jacuzzi, sauna, swimming pool) available all year round?
What are the rules for using the swimming pool, sauna and jacuzzi?
Can I bring a baby in addition to the maximum number of people allowed in the house?
Is the garden fenced, private, shared?
View all 11
Manage my booking.
Manage my booking.
11
How can I make changes to my booking?
What are the cancellation fees?
What does Ardennes-étape cancellation insurance cover?
What are the arrival and departure times at Ardennes-Etape?
How do I get the keys to the holiday home that I have booked?
View all 11
The price and / or payment
Standard payment: prices, deadlines and payment methods.
10
What are the payment terms?
What payment methods are accepted at Ardennes-Etape?
What is the total price of a stay, all costs included?
What is the difference between fixed charges and those that vary according to consumption?
What is the deposit for and how do I get it back?
View all 10
Specific payment: promotional code, gift certificate, voucher.
4
What is the difference between a discount code and a gift certificate?
How can I get a discount on an Ardennes-Etape stay?
I would like an Ardennes-Etape gift voucher: what should I do?
How do I use my Ardennes-étape gift voucher?
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